SHIPPING • PAYMENT • RETURNS when buying in the Colorsnaps
Australia, Austria, Belgium, Brazil, Canada, Chile, China, Czech Republic, Denmark, Ecuador, Estonia, Fiji, Finland, France, Germany, Greece, Hong Kong (Local), Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Madagascar, Mauritius, Mexico, Netherlands, New Zealand, Norway, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russian Federation, Saudi Arabia, Singapore, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom & United States
The goods will be sent from Hongkong Post every Tuesday / Friday ^Cut-off time: 13:00 (GMT + 8). Please note that if the shipping date is a Hong Kong public holiday, it will be shipped the next business day. We provide Standard (12 - 21 business days) and Express airmail (5 - 7 business days).
+ International postal regulations require all items crossing international borders to be subject to border checks in the country of destination. Therefore, due to unforeseen circumstances (including customs border delays), we cannot guarantee delivery within a specific time frame.
^ Tariff - You may need to pay import taxes, duties and / or fees imposed by the destination country. Generally, unless you have a large number of accessories, handicrafts such as buckles may not require you to pay customs duties. If this happens, tariffs are usually charged and are only part of the tariff. The percentage varies depending on the type of commodity and its country of origin. Commodity prices are affected by customs duties, including sales taxes anywhere, as well as postage, packaging and insurance costs.
Under the Consumer Rights Act, all products must be of satisfactory quality, fit for purpose, and conform to instructions. Therefore, all purchases made in the Colorsnaps store are refundable.
Our priority is our customer satisfaction. You can return your online order (except for items with "discounts and promotional codes") within 21 days of receiving your order. We will refund the paid amounts for these items, provided that they are returned unused and undamaged in the country of delivery and returned in their original packaging.
• Defective, damaged or incorrectly transported items • If the quality of the project is unacceptable, it is incorrect or misleading. Depending on your needs, Colorsnaps is responsible for a full refund or replacement of the product.
• Unexpected items - If the item is due to unexpected size and color. You can return to us. When returning goods, you are responsible for the cost of the return, such as shipping and related costs. When mailing, please provide us with a tracking number. Without a tracking number, there will be no refund. When negotiating with you, we will provide a partial refund or replacement product.
Upon receipt of your returned item, we will confirm the condition of the goods. After that, we will refund your Paypal account. Please allow us about 3 working days for processing time. Before returning or refunding, please provide the following information in the mail of a return.
• Order Date • Order Number • Tracking Number by return • Reason for Return / Refund
To avoid misunderstandings, please make sure you know the size, color and attaching method of the snap button before ordering. Please read the following non-returnable and refund terms:-
Product Picture - The pictures displayed on this website are computer-simulated colors and may not match the actual product colors you receive. It unless there is a serious difference in colors
Installation - Improper installation will cause damage to the item. We recommend that you use the Snap Plus installation tool to install its products. Use third-party installation tools to install Colorsnaps products, or use Snap Plus installation tools to install third-party products.
Colorsnaps store prices and related fees are charged and settled in United States dollars (USD). You can choose Paypal / Credit Card to send online payments outside Hong Kong.
To use PayPal, you must have a valid account. If you don't have, we will use another payment gateway, "Payoneer", to send you a payment request email. You can pay by eCheck, credit card and local bank transfer. If you want to choose this payment method, please contact us.
+ In Paypal, if your default shipping address is different from the order page address, the payment process may be rejected. If this happens, please revise your shipping address in Paypal shipping address, which is exactly the same as the address on the order page.
We regularly send discount codes to random customers. To get this promotion and newsletter, you can fill in your email address in the bottom right corner of this footer page. You can also read our Facebook and Twitter announcements.
When applying a promotional code, the promotional code is usually applied as a discount after you purchase online or receive the product. Please note that coupons are not transferable and cannot be shared. If you qualify for a coupon, you can use this code by looking at the coupon section of the checkout page.