SHIPPING & PAYMENT
Delivery Destinations in 55 Major Countries & Cities.
Australia, Austria, Belgium, Brazil, Canada, Chile, China, Czech Republic, Denmark, Ecuador, Estonia, Fiji, Finland, France, Germany, Greece, Hong Kong (Local), Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Madagascar, Mauritius, Mexico, Netherlands, New Zealand, Norway, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russian Federation, Saudi Arabia, Singapore, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom & United States.
• We provide Standard (12 - 21 Business days) & Express airmail (5 - 7 Business days).
• The goods will be sent from Hong Kong Post every Tuesday / Friday ^Cut-off time: 13:00 (GMT + 8).
* Note : if the shipping date is a Hong Kong public holiday, it will be shipped the next business day.
+ International postal regulations require all items crossing international borders to be subject to border checks in the country of destination. Therefore, due to unforeseen circumstances (including customs border delays), we cannot guarantee delivery within a specific time frame.
^ Tariff - You may need to pay import taxes, duties and / or fees imposed by the destination country. Generally, unless you have a large number of accessories, handicrafts such as buckles may not require you to pay customs duties. If this happens, tariffs are usually charged and are only part of the tariff. The percentage varies depending on the type of commodity and its country of origin. Commodity prices are affected by customs duties, including sales taxes anywhere, as well as postage, packaging and insurance costs.
Refunds & Returns
We hope you enjoy our products and enjoy the shopping experience with us.
Under the Consumer Rights Act, all products must be of satisfactory quality, fit for purpose, and conform to instructions. Therefore, all purchases made in the Colorsnaps store are refundable.
Our top priority is to meet customer needs. You can refund online orders within 21 days after receiving the order (Except for items with "discount and promotional codes"). These items are returned unused and undamaged in your country of delivery, and returned in their original packaging. Please read the following return conditions.
• Defective, Damaged or Incorrectly Transported Items - If the product quality does not meet the standard or the received size and color are incorrect. According to the negotiation with you, Colorsnaps is responsible for a full refund or replacement of the product.
• Unexpected Product - If the product is caused by size and color due to your own mistakes. You can return to us. When returning the goods, you will be responsible for the return costs, such as transportation and related expenses. When mailing, please provide us with the tracking number. After that, we will deduct the original shipping and handling fees to refund your account.
After receiving your returned items, we will confirm the condition of the goods. After that, we will refund your payment account. Please give us approximately 3 working days for processing time.
To avoid misunderstanding, please make sure you know the Size, Color and Fastening method of the snap button before ordering.
• Product Image - The images we display on this website are computer-simulated colors and may not match the actual product colors you expect to receive.
• Installation - Incorrect installation may cause damage to the item. We recommend that you use the Snap Plus installation tool to fasten our snap button. DO NOT use third-party installation tools to install Colorsnaps snap button, and do not use Snap Plus installation tools to fasten third-party products.